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Benefits

The World Class Administrative Professional Course

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Leading & Influencing Others

The most frustrating limitations placed upon you as an administrative professional has little to do with your technical abilities; rather the most trying aspects of your work o en involves dealing with people. To be really effective in working with others, you must perfect your ability to:

  • Understand that for AP’s the key to successful leadership is the effective use of influence rather than reliance on authority

  • Identify the levers that you can pull to influence others and enlist their support

  • BEHAVIOURAL FLUENCY: Discover how this new breakthrough can vastly improve the quality of your communications in both your professional and personal relationships

  • CREATE INFLUENCE: Getting greater results with people when you are not in charge

  • Discover the appropriate use of the commander, dreamer, thinker and supporter roles

  • Cope with different and sometimes difficult team members

  • Succeed consistently with influential negotiation skills

  • Cope more effectively with difficult co-workers and others who create stress in your environment

  • Get what you need from others to accomplish your job and achieve your boss’s goals

  • Analyze your emotional intelligence strengths and weaknesses and develop specific strategies for enhancing your emotional

  • Become a true proactive partner with your boss

  • Communicate with your boss with credibility, confidence and charisma

  • Develop best practices for presenting your arguments to others to secure buy-in
"I was captivated from the very beginning! I can see myself using these important tools in the future as well as the present."

Barbara Bond, Canadian DND

Managing Your Projects

Research has shown that one of the most critical skills of highly successful administrative professionals is their ability to manage complex projects independently from conception to completion. At this important session, Tom Douglas, a Certified Project Manager (PMP) will provide the latest techniques and approaches that will give you the confidence to deal with the pressures, pitfalls and challenges associated with getting the job done:

  • Plan, organize and control projects of any size

  • Create project statements

  • Understand the role and responsibility of the project manager

  • Determine project risks and develop contingencies

  • Define project team roles in matrix organizations

  • Understand the socio-cultural aspects of project management

  • Identify the range of projects AP’s are asked to complete

  • Solve project problems effectively in a timely manner

  • Avoiding disaster - organize and track project resources to maximize productivity

  • Ensure that you meet project objectives

  • Understand the role and responsibility of the project manager

  • Use influence without authority to keep people on trackt

  • Recognize the major causes of project successes and failures

  • SWOT Analysis - what it means in organizing a project

  • Critical success factors -- risk management tools

  • Understand project scope, value chain and risks

  • Take advantage of several new project-scheduling techniques

  • Use proven project management techniques successfully

  • Keep your projects on track from beginning to end

Managing Yourself

Your success and satisfaction in your present and future responsibilities is dependent on a number of self-management skills. By improving your skills at strategic execution - managing projects, priorities and deadlines more effectively, while deflecting job-related stress by learning to deal more effectively with different and sometimes difficult people as well as developing your memory and concentration, you will gain a deeper sense of accomplishment and fulfillment. At the World-Class APC Certification Administrative Professionals Course you will learn how to:

  • Develop self-awareness - your style, strengths, weaknesses and blind spots

  • Acquire the radar that instantly detects when people misunderstand you

  • Understand the laws of influence - effectively persuading others

  • Develop your leadership style to gain commitment from others

  • Build your repertoire of management skills and core competencies

  • Remarkably improve your ability to remember names and faces

  • Build your emotional intelligence to communicate more effectively

  • Develop your ability to resolve differences and maintain relationships at all levels

  • Learn how to deliver speeches and presentations without the need for notes.

  • Learn the communication traits others look for and admire in a leader

  • Increase your long-term professional value with NEW skills, tools and strategies!

Strategic Thinking and Decision Making

As an administrative professional you face situations that require extraordinary problem solving and decision-making skills. Not only must you must act authoritatively and with confidence, but you must support your reasoning. While every problem is unique there are proven formulaic techniques and know-how that can enable you to tackle issues and obstacles in a more organized and decisive way… even when you’re under pressure. At this session you will learn to: