Frequently Asked Questions

Although some people choose business casual, we do not have any dress code in place, please wear whatever you would like.

Materials will be provided upon arrival on night one of the program. Slides for the seminar itself will be able for download after the conference has ended. The link and password will be provided at the program.

We are happy to make every possible effort to accommodate your dietary restrictions. Please contact our office at least two weeks prior to the conference so that we can make arrangements with the hotel.

Please note that prior to 30 days from the seminar, the hotel will not have record of your name, as our participant rooming list is not submitted until 30 days out. However, you may still book extra nights accommodation prior to 30 days out by simply telling the representative in group reservations of the seminar/dates, and they will link your extra night(s) to the 3 nights booked by P.A. Douglas.

If you have any special requests such as being close to an elevator, please contact our offices and we will forward your request to the hotel, or you may contact the hotel directly.

We are happy to accommodate guests who do not need hotel, please contact our office for assistance.

There is an option at checkout to choose tax exempt, simply click on the link when you are registering.

Once you register for the program you will be provided and information sheet with all necessary information pertaining to the seminar. After this, you will receive all materials at the program.

52nd Annual Administrative Professional Course 

Registration Fee - $795.00

Hotel Package - $900.00

Tuition & Materials - $1,300.00

Total - $2,995.00

The Banff/Niagara Management Course

Registration Fee - $795.00

Hotel Package - $900.00

Tuition & Materials - $1,300.00

Total - $2,995.00

Seminar Registration will take place in the Ballroom Foyer between 4:00 p.m. and 5:00 p.m. on the day of your arrival. The seminar itself will begin at 5:00 p.m. in the Ballroom with the welcome and introductory session. There will be a cocktail reception to follow from 6:00 p.m. to 7:00 p.m.

Breakfast will be served between 8:00 and 9:00 a.m. each day of the program. On the second day of the program, the morning session will run from 9:00 a.m. until noon. The afternoon session will begin at 1:30 pm and conclude at 4:00 p.m.

On day three, the morning session will begin at 9:00 a.m. and end at 12:00 p.m.. In the afternoon participants will enjoy a recess. This free time will afford participants an opportunity to enjoy the many area attractions during daylight hours. On day three there will be an evening session that will run from 6:00 p.m. until 8:45 p.m.

On the fourth day of the program, the seminar will run from 9:00 a.m.- 12:00 p.m., at which time the course will officially conclude.

We know that life happens and plans can change. Our goal is to be as flexible as possible while also covering the hotel, meal, and event costs that we must guarantee in advance.

Here’s how our cancellation and substitution policy works:

More than 30 days before the conference: 

If you need to cancel, we’ll refund your registration minus a $995.00 cancellation fee to cover administrative and booking costs.

Within 30 days of the conference:

Because accommodations, meals, and venue arrangements are already confirmed and non refundable with the hotel, we are unable to offer a full refund. At this stage, 50% of the registration fee will be retained to cover committed expenses. The remaining 50% can be credited toward a future training conference, subject to availability.

No-shows:

If you do not attend and haven’t cancelled in advance, no refunds or credits can be issued.  Substitutions are always welcome!

If you can’t make it, you can transfer your registration to another participant at any time — with no penalty or extra charge. Just let us know their name and contact information before the conference begins.

If we have to cancel or reschedule:

In the unlikely event that the conference is cancelled or rescheduled by the organizers, you’ll be given the option of a full refund or a credit toward a future event — whichever works best for you. We appreciate your understanding and cooperation. Your support helps us continue providing high-quality training experiences for all participants.

Please note: While we are contracted with the properties listed here on our website and our program brochures, we reserve the right to conduct the program at another hotel and, under exceptional circumstances, to change the venue.