The Banff Management Course
Maximizing Leadership Impact
with Emotional Intelligence
The core competencies of emotional intelligence (EQ) are at the heart of successful leadership. Emotions impact your team’s decisions, behaviour and performance. An effective leader must have strong interpersonal skills and impactful relationships if their organizations are to also be highly effective. A strong foundation of emotional intelligence helps leaders assess their own behaviour and their workplace culture through an emotional intelligence lens and provides strategies to ensure that the emotional intelligence and well-being of employees and team members are suitably protected.
Managing Conflict, Stress and
Negative Emotions in the Workplace
The Banff Management Course will improve your understanding of how human behaviour can affect the functioning of an organization. Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will come to recognize the sources, symptoms and effects of stress and will develop strategies for successfully preventing, reducing, and managing distress. You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.
Strategic Influence and
Strategic influence is a concept that first connoted military and geopolitical strategy. It spoke to a nation’s ability to affect the policy decisions of other states essentially through control of information. In the business community, it has come to describe the ability of an individual, department or organization to influence the decisions of others. Strategic influence is interpersonal power, and as Ken Blanchard noted, “The key to successful leadership today is influence, not authority.”:
With the flattening of power structures, the most effective way to persuade others is to secure their trust and influence their attitudes and actions in a constructive “win-win” mindset. Mastering the art of influence and persuasion are essential skills for anyone pursuing a leadership role.
In this program, you will learn the use of persuasive strategies and influence techniques skills under a variety of situations and with individuals displaying disparate leadership and behavioural styles.
Time-Style and Strategic Execution:
Enhancing Your Personal Effectiveness
When we manage our time properly, we become more productive at work, resulting in a better work-life balance and more chances for promotion. We are less vulnerable to stress, meaning we’re happier, healthier and less likely to suffer from burnout. We have a greater awareness of the time we spend on unproductive activities, and we can devote more time to meaningful work that connects with a larger purpose.
As a manager or executive, you are being pulled in a million different directions by several important constituencies. You may have to answer to directors, employees, investors, customers, partners, or other stakeholders, and perhaps even politicians and the media. The job can be exhausting; when are you supposed to have the time to think about the future of your organization when you're in meetings all day? When are you supposed to sleep?
Every day, you're judged by your ability to manage projects, priorities and deadlines. At this essential session, you will develop the understanding, skills, and confidence to put your personal and organizational strategies into action. You will discover how to identify and deal effectively with the urgent task, the unimportant task and other people's priorities; specifically, you will learn to:
Memory for Management
To master your memory is to invite success in business, in education and in your relationships. A
trained memory is an absolute necessity in today's competitive work environment. In your business or professional life, as well as in your social life, the ability to remember names and faces, appointments, numerical data, what you read, and to deliver an impromptu talk is of immeasurable importance. Past participants have said that learning how to deliver speeches and presentations without the need for notes was itself well worth the cost of this course. At this remarkable session, Dr. Douglas, who has developed his memory to a remarkable degree, will teach you will...
Critical Thinking and Decision-Making
What is critical thinking? Diane Halpern, an award-winning professor of psychology at Claremont McKenna College, offers this definition of critical thinking is:
"Critical thinking is the use of those cognitive skills or strategies that increase the probability of a desirable outcome. It is used to describe thinking that is purposeful, reasoned, and goal-directed - the kind of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions ... it's the kind of thinking that makes desirable outcomes more likely."
By taking responsibility for your own critical thinking processes, you are taking action to analyze and improve your approach to decision-making and problem-solving, and by so doing, you put yourself - and your organization in a much stronger position to lead and succeed. There is an increased recognition that the old ways of doing business are not coming back. While some traditional leadership strategies and skills will continue to be effective, leaders in this brave new world will need to lead differently - and they will have to think differently. This means that the skills that made leaders successful in the past will not necessarily ensure success in the future. In fact, a number of recent studies have identified critical thinking and decision-making as two of the top three essential requirements for successful leadership in the 21st century.
Yet there is evidence that many senior and emerging leaders lack this quality. Thinking drives behaviour; behaviour drives results, so enterprises that want to change the results - and, for that matter, the organization itself - can only achieve the highest leverage by improving the critical thinking skills of its leaders and managers throughout their organization.