Emotional Intelligence for Administrative Professionals

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Overview

Emotional intelligence is the ability to be aware of and effectively manage emotions and relationships, both in the workplace and in your personal life. To be an effective administrative professional, team leader or supervisor you must acquire and maintain a solid understanding of your emotional state and how it influences your reactions to conflict. As well you need to learn how to interact, communicate and collaborate successfully with all types of people. At this intensive one-day virtual seminar you will gain an honest awareness of yourself and how your behaviour impacts others.

KEY TAKEAWAYS

• Understands the four dimensions of EI and how to apply these in your

professional and personal relationships

• Develop the ability to control your impulses and upsetting emotions

and better adapt to difficult people and situations

• Leverage emotional intelligence to position yourself for personal,

team, & organizational success

• Discover the Behavioural Styles Model for communicating more

effectively with different and sometimes difficult people

• Understand your unique behavioural style and why you act the

way you do

• Come to identify the four basic types - Commander, Dreamer,

Thinker and Supporter - and how to deal successfully with each

• Behavioural-based peer conflicts: How to defuse them before they

affect the entire team

• Understand the connection between emotions and stress in

the workplace

• “Read” others and adjust your communication appropriately

• Master the underlying abilities that make stellar administrative

professionals

• Develop the ability to control your impulses and upsetting emotions

and better adapt to difficult people and situations

• Improve your ability to show empathy when helping executives,

staff or colleagues

• Improve overall well-being with less stress, enhanced empathy,

and effective conflict resolution

• Increase your ability to understand how to react or behave

in EVERY social interaction

• Stand out from the crowd and cultivate greater satisfaction — at work

and in your personal life

Maximizing Your Impact

with Emotional Intelligence

Emotional intelligence (EI) core competencies are at the heart of successful relationships. Emotions impact your team’s decisions, behaviour and performance. An effective administrative professional must have strong interpersonal skills and impactful relationships if their organizations are to also be highly effective. A strong foundation of emotional intelligence helps individuals assess their own behaviour and workplace culture through an emotional intelligence lens and provides strategies to ensure that the emotional intelligence and well-being of team members, as well as bosses, are suitably protected.

Build your capacity for self-reflection
Examine your leadership habits and disciplines
The five critical traits of a good leader you need to know
Effective team motivation: how to prompt others who have different strengths and behavioural styles.
Recognize your preferred behavioural style and appreciate how to adapt and modify your behaviour in order to lead effectively
Demonstrate a heightened awareness of the needs, capabilities and expectations of those you work with
Acquire insights into your personal behavioral style; by coming face to face with your strengths and weaknesses
Behavioural-based peer conflicts: How to defuse them before they affect the entire team
Recognize the major behavioural patterns that exist in your organizations
Strategic Diplomacy: What it is and how it can help you to handle office politics, difficult people and interpersonal conflict
Use the behavioural styles model to strengthen and enrich your relationships in and out of the office

BEHAVIORAL FLUENCY: Communicating with Tact, Diplomacy and Credibility

There has never been a time when it is more important to build successful work relationships and interact with others in positive ways to achieve organizational goals. In this module, you will be introduced to the concept of behavioural fluency and discover the competencies critical to solid work relationships and career success. To be a highly effective administrative professional you must be a strategist, a coach, a diplomat and a politician! You must know how to engage, collaborate with, and lead others. At this important session, you will discover the strengths and weaknesses of your individual behavioural style and learn how to resolve team conflicts using emotionally intelligent approaches.

Understand your unique behavioural profile and why you act the way you do
“Read” others and adjust your communication appropriately.
Function more effectively in team situations by understanding the role each type plays
Accelerate the process of really getting to know people
Adopt new relationship strategies that lead to recognition and advancement
Use the behavioural styles model to strengthen and enrich your relationships
Specific techniques for building relationship bridges to others
Identifying and Avoiding Abusive Relationships
Identify strengths and weaknesses of the team
When delegating, reduce unproductive work by matching assignments to team members
Appreciate the value of diverse styles in the workplace.

INFLUENCE: Getting Results - Even When You Are Not In Charge

Whether interacting with colleagues, subordinates or management, gaining respect and cultivating influence is essential to your success. You must communicate your ideas
persuasively to your boss, influence your colleagues to support your proposals and convince your team to “buy-in.” You must know how to evaluate your audience and frame your
messages to make people feel more connected to you. At this important session, you will discover the essential influence strategies and identify the most appropriate for each communication event.

Foster collaboration and influence outcomes
Increase your ability to exert influence without authority
Understand the person you are hoping to influence
Establish instant trust and rapport with others
Understand the role behavioural patterns play in influencing others
Cope with different and sometimes difficult people
"Map" difficult people to gain insight into what makes them tick
Develop influence strategies for turning resistance into agreement
Deal with negativity in the workplace
Get greater results from hard-to-handle staff
Learn tips for stopping the "Tough Guy" cold
Handle "super-agreeables" who just tell you what they think you want to hear
Deal with Snipers that use innuendoes and under-their-breath remarks
Conflict management techniques for dealing with the entire range of difficult personalities
How to diffuse volatile situations
Deal successfully with sarcasm, put-downs and hostile, aggressive individuals
Enable behavioural style differences to work for you and not against you
Cope successfully with complainers and those who will not communicate
Learn to work through conflict situations while influencing others
Get more people to like you


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